Frequently Asked Questions

Everything you need to know about our luxury cashmere and services.

Where does N.Peal source its cashmere?

We source the finest Mongolian cashmere, working directly with herders to ensure the highest quality fibers and ethical sustainability standards.

How should I care for my cashmere garments?

We recommend hand washing in cool water with a specialized cashmere detergent. Reshape while damp and dry flat away from direct heat or sunlight.

What are your international shipping options?

We offer worldwide shipping via DHL Express. Delivery times vary by region, but most international orders arrive within 3-5 business days.

What is your return policy?

You can return any unworn items in their original packaging within 28 days of receipt for a full refund or exchange.

Do you offer a repair service?

Yes, N.Peal offers a professional repair and rejuvenation service to help extend the life of your favorite cashmere pieces.

How do I find the right size?

Each product page features a detailed size guide. Our garments generally follow a classic fit, but we provide specific measurements to ensure a perfect match.